◆ SUPPORT TERMINAL ◆

Player Help & Support

How to claim your profile, understand your data, and connect with the Pedal Rebel VR team.

◆ CLAIMING YOUR RIDER PROFILE

If you played Pedal Rebel VR at a demo event (such as SXSW Sydney, an expo, or a school/clinic session), your ride stats were recorded automatically to our live leaderboard. You can claim that profile to take ownership of your stats, set a username, and continue tracking your progress at home.

◆ WHAT YOU'LL NEED

The Rider ID or name shown on the leaderboard during your demo session, or the email address you provided at the event (if any). If you're unsure, just contact us below — we can look you up.

◆ GO TO PLAYER PROFILE ◇ DOWNLOAD THE GAME
◇ ABOUT THE PLAYER PROFILE SYSTEM

Pedal Rebel VR's player profile system is a live web dashboard that gives every rider a persistent record of their performance across all game modes — Arcade, Intense, Chill, Endless, and Marathon.

Your profile updates in real-time after every session and is accessible from any web browser at stats.pedalrebelvr.com. It is also used by practitioners, coaches, and schools via the Practitioner Wellness Dashboard to monitor client progress over time.

◆ PERFORMANCE STATS
Distance, speed, time, calories, cadence, watt-hours per session
◆ LEADERBOARDS
Global rankings across all game modes, updated live
◆ GANG PROGRESSION
Join one of 10 cyberpunk gangs, earn Street Cred, climb territory control
◆ FITNESS TRACKING
WHO 150 min/week goal, calorie burn, fitness level 1–8, habit streaks
◆ SCHEDULE & HABITS
Ride calendar, streak tracking, skip tokens, phase-based rewards
◆ PRACTITIONER ACCESS
Schools, physios & OTs can monitor client progress via a separate dashboard
◇ DATA & PRIVACY POLICY

We take your privacy seriously. Here is a plain-language summary of what we collect and how we use it.

◆ WHAT WE COLLECT

Email address (for account login) · Display name / callsign · Game performance statistics (speed, distance, time, calories, cadence) · Session timestamps · Gang affiliation and progression data.

We do not collect real names, phone numbers, payment details, precise location data, or any biometric data. Calorie estimates are calculated from speed and time using standard fitness formulas — we do not access health apps or wearable devices.

Who sees your data: Your stats are visible on the public leaderboard under your chosen callsign. Your email address is never displayed publicly. Practitioners you have authorised can view your session history through the Wellness Dashboard.

How we store it: Account authentication is handled by Google Firebase Authentication. Game statistics are stored in a secure MySQL database hosted on Hostinger (EU-compliant infrastructure).

◆ YOUR RIGHTS

You can request deletion of your account and all associated data at any time by contacting us below. We will process deletion requests within 7 business days.

For schools and health practitioners using the Wellness Dashboard: student/client data is only accessible to authorised staff at your institution and is not shared with third parties. Contact us to set up a practitioner account.

◆ CONTACT & SUPPORT

Can't find your demo stats? Need to claim a profile? Questions about the Wellness Dashboard for your school or clinic? Send us a message and we'll get back to you within 1–2 business days.